Last Updated May 6, 2020 – Please continue to check back this page for updates

Our Statement to You

It has always been our goal to keep our patients, staff and community safe and healthy. Our approach to this has been through education and individual empowerment of your health. We want you to understand your body and choices, to ensure a long and healthy future with those you love. For some of you who may be high risk due to COVID-19 or are more concerned about your health, you may wish to defer treatment until a future time and that is perfectly acceptable with us. For those of you who require dental care now, we want to share with you what we are doing differently and what you can expect.

We have identified the source of these protocols below and will update this page as we receive guidance from them.

How you can help

  • Please familiarize yourself with symptoms of COVID-191 and call us to reschedule if you are uncertain of your health
  • Please ensure your body temperature is normal before leaving home
  • Buncombe County has an online self-check system if you are concerned about your risk
  • Bring and wear your own facemask
  • Understand and practice good hand hygiene
  • Avoid touching your face as much as possible
  • Maintain at least 6-feet of distance between yourself and others

Prior to Arrival

  • We ask that you arrive to the office wearing your own facemask
  • Please give us as much forewarning of changes to your appointment as we are saving this time specifically for you
  • We will ask a series of questions to ensure your health and minimize your risk of exposure to the virus
  • Please alert us to any travel outside of the local area within the past 14 days

Upon Arrival

  • Please check-in immediately upon your arrival
  • Wear your facemask into the building and in the lobby
  • Immediately utilize the hand disinfectant station in the lobby
  • Be prepared to complete another screening questionnaire
  • We will be taking the temperature of everyone when they arrive
  • If there is sufficient space, you may choose to wait in the lobby
  • You may choose to wait in your vehicle and we will call or text when ready for your appointment.  Please call us at (828) 254-1944 when you arrive if this is your preference.

Upon Departure

  • Please alert of us if your health changes within 14 days after your visit

What we are doing to protect you

  • We are open and available during our usual office hours and are always available by phone for any emergencies
  • We will be caring for your dental needs with smaller dental teams to maintain social distance and maintain a safe environment for you.
  • Daily monitoring changes and recommendations from the CDC, OSHA and ADA
  • Daily screening the health of all patients, staff and doctors
  • Reducing objects on all exposed counters to improve disinfection
  • Disinfecting the waiting room and restroom routinely
  • Thorough disinfection of the operatories after each patient
  • Systematic evaluation of our sterilization equipment to verify complete sterilization
  • Implementing source control with staff by wearing a face-mask at all times
  • Additional use of face-shields, eye protection or respirators when necessary

Sources of Guidance